Good Customer Service Rocks
So I bought this round brush over the weekend to go with my new hair dryer stand. It's a round brush made by Scunci. Well I was PISSED on Monday when the damn thing broke. I paid $17 for it (I know...I know...that's a LOT for a stupid brush) and the handle popped off. It was wooden and it just came unattached from the brush "head", if you will. So today I wrote Scunci an e-mail:I bought a Scunci Round brush from CVS this weekend and it's already broken. The handle was not attached properly to the brush and just came off. Being a round brush that you have to use to style your hair in a twisting motion, I feel it should have been attached better. The brush cost me nearly $17 . I do not still have the packaging so I cannot take it back to CVS. I think I should get a replacement brush (one that works better) or my money back.
The itemized description of the brush on the receipt is SC AML RD THR 38mm
Please advise. Jessica
In less then 5 minutes I got a response from them. Not only are they sending me a replacement brush but also a different size just to try for fun!
I will send you out a new one, please send me your name, address and phone # and I will send out the brush tomorrow, I will also send you a 34mm one if you'd like. They will go out tomorrow. You should receive your package in 8-12 days. Sincerely Scunci Customer Service
Sweet! THIS IS WHAT I CALL CUSTOMER SERVICE, PEOPLE! Those round brushes are hard enough to get the hang of without them breaking in half!
posted by Jessiedc28 @ 2:13 PM
1 Comments:
Tell me about it! Totally expensive. My round brush cost a fortune but I've had it since 1994! Ha ha ha! (it's the kind that's all one piece, so it never breaks apart).
That is AWESOME customer service! Those folks at Scunci should wear a "I'm a Customer Service Maniac" pin like they do at AAFES. :) Can't wait to get feedback on the second brush they're sending you! Yee Haw!!! :)
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